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Attending the Practice
We have a new entry system for patients attending the Doctors' Surgery for pre-arranged appointments.
You will now find a touch free sensor in place to the left of our outer doors which connects you easily to our reception team. On arrival, please hover your hand in front of the sensor it will trigger an internal phone at the reception desk. You must have a pre-arranged appointment, the receptionist will inform your doctor or nurse of your arrival and you will be called into the waiting room if there is sufficient space to be seated safely apart from others, if not, you will need to wait outside and be called in when the Doctor / Nurse is ready for you.
In line with the government's rules on face coverings, we expect all patients attending the surgery to wear a face covering throughout their attendance.
Patients who have been asked to attend in person who come to the surgery without an appropriate face covering (i.e covering mouth and nose) may be asked to rebook.
Please note: we are not able to provide letters to exempt people from these new regulations on wearing face coverings in public. For the vast majority of people, there is no medical reason which would prohibit them from wearing one, it is more likely you are just not accustomed to it. However, see here if you feel you require exemption.
DENMARK ROAD MEDICAL CENTRE
Across the country doctors, nurses and all NHS staff are trying to help the country deal with an unprecedented situation in all our lifetimes.
Normal working arrangements in primary care are no longer possible.
For example, it is simply inappropriate to issue Fit Notes (‘Med 3s’) for everyone affected. Please read the UK government COVID-19 guidance for anyone self isolating or off work due to coronavirus infection during the current pandemic.
The GPs at Denmark Road Medical Centre are proud of how our team are coping with the rapidly changing requirements and challenges. We ask that you bear with us and follow national advice closely. There are little but important things we can all do as individuals to help ourselves and each other.
Please look after yourself, your friends and families but also consider any neighbours in your community that need your support. If we all pull together then we are stronger.
DENMARK ROAD MEDICAL CENTRE HAS CHANGED HOW WE ARE CURRENTLY OPERATING IN ORDER TO KEEP OUR PATIENTS, COLLEAGUES AND OURSELVES SAFE DURING THE CORONAVIRUS PANDEMIC.
THE PRACTICE HAS TAKEN THE DECISION TO REDUCE THE AMOUNT OF PEOPLE ATTENDING THE SURGERY. THIS MEANS THAT BOOKED ROUTINE APPOINTMENTS MAY BE CONVERTED TO TELEPHONE CALLS AND NON-URGENT APPOINTMENTS POSTPONED.
ANYBODY WHO REQUIRES URGENT ON THE DAY MEDICAL TREATMENT WILL BE SEEN BY ONE OF OUR CLINICAL TEAM.
WE ARE GRATEFUL FOR THE SUPPORT THAT SO MANY OF YOU HAVE SHOWN US IN THIS CHALLENGING TIME AND WILL ENDEAVOUR TO RESUME NORMAL OPERATIONS WHEN WE CAN.
IF YOU SUSPECT YOU HAVE CORONAVIRUS PLEASE DO NOT COME TO THE SURGERY
What to do if you have symptoms (including cough, fever or flu-like symptoms)
If you have a cough, fever or flu-like symptoms you must self-isolate.
• If you live ALONE this must be for 7 days from when your symptoms started
• If you share your home with anyone else, ALL household members must isolate for 14 days from when the first persons symptoms started, until 7 days after the last person develops symptoms (i.e. this will be longer than 14 days for everyone if the last person to develop symptoms does so in the second week).
Unless you are seriously unwell, you do not need to contact any medical services. You do not need to contact either your GP or 111 just to let them know you are self-isolating.
If you do feel you are seriously unwell, you must use the 111 Coronavirus service BEFORE calling the surgery. If you call for an appointment without having done this and followed all their advice, our reception team will advise you only to call back once you have done this.
If you are not sure, you can use the 111 Coronavirus service to find out more.
We do NOT have access to testing for the virus.
If you have been given instructions to self-isolate by 111, you MUST follow this advice. You DO NOT need a GP Medical certificate (MED3) for this (see below).
See here for some advice on how to manage when you and your family are self isolating
Help for Vulnerable Patients
BCP Council has launched a Volunteer Hub and dedicated helpline to support vulnerable people who need vital support while isolating at home during the coronavirus outbreak.
The dedicated helpline is 0300 123 7052 and will be open 8am – 8pm seven days a week.
For more information: https://www.bcpcouncil.gov.uk/News/News-Articles/bcp-council-launches-dedicated-helpline-to-support-residents-through-the-coronavirus-outbreak.aspx
Support for those affected/Sick Pay/Medical Certificates
To support people affected by COVID-19, various new measures have been introduced including:
• eligibility for Statutory Sick Pay from day 1
• no requirement for a GP MED3 to evidence self-isolation where this has been recommended, and
• measures for those applying for Universal Credit who have been advised to self-isolate.
We will NOT be able to provide medical certificates in these situations
Letters regarding cancellation of travel plans and working from home
We are not able to give advice about working from home or issue letters supporting cancellation of travel plans. Please do not call regarding this issue.
What can you do to reduce your risk?
• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards
• try to avoid close contact with people who are unwell
• do not touch your eyes, nose or mouth
Visit NHS 111 for more information about how it spreads and how to avoid infection
OUR ONLINE APPOINTMENT BOOKING SERVICE HAS BEEN SUSPENDED. THIS DOES NOT APPLY TO PRESCRIPTION REQUESTS AND WE ENCOURAGE ALL PATIENTS TO USE THIS FACILITY SO THEY DO NOT NEED TO ATTEND THE SURGERY.
For general information regarding Coronavirus please go to:
Welcome to Denmark Road Medical Centre
The practice consists of one GP Partner: Dr Nigel Cowley (Senior Partner) and two Non-clinical Partners: Hayley Moore and Karen Flintoft. Our GP Associates are: Dr Miriam Santer, Dr Mike Furze, Dr Siobhan Kirby, Dr Victoria Gunn, Dr Maik Laufer, Dr Adam Shepperd and Dr Kate Saunders. We currently have two GP Registrars: Dr James Rogers and Dr Peter Lander.
We also have 2 Nurse Practitioners: Maria Scrivener and Suzanne Prater and a Paramedic Practitioner: James Vacher all of whom also have their own consultation clinics. We also have a Pharmacist: Adam Cayer.
We aim to consult with patients for routine problems within 24 hours and you may book to see any of our Doctors, Registrars or our advanced Practitioners at this Practice.
Named GP - All Patients at this practice are allocated a named GP (this is your registered GP). You are still able/welcome to book an appointment with any GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask at reception.
Sharing your positive experiences - If you are happy with the treatment you have had then please spread the word ! We find that the majority of our patients are very happy with our service, please feel free to give feedback on NHS Choices.
Making a complaint - It is the aim of Denmark Road Medical Centre to give the best possible service to all our patients. We are continually striving to improve our service and we make every effort to give our best. However we are aware that things can and do go wrong resulting in a patient feeling that they have a genuine cause for complaint. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first. We would wish for the matter to be settled as quickly and amicably as possible; and be able to learn from experience. Please select the Privacy Notice tab from the menu on the right and the Practice Information Leaflet below for further information on making a complaint.
Practice Information Leaflet - Click Here
Practice Catchment Area -Click Here
Have your say. . .
Take our Friends and Family Survey.
We want to know what you think! Click Here
We value the comments we get from our patients about how we can improve the practice and would really appreciate it if you could fill in our questionnaire. Let us know what you think.
Please click here to see the results of the latest patient questionnaire
You can use our internet site for on-line appointment booking/cancelling (currently disabled) and ordering repeat prescriptions. You can click on the link below and download the application form or you can get the form from the surgery. Please then give this to the reception team once completed. Please bring ID with you when collecting your log in details. These details will allow you to open your account with SystmOnline (TPP), our in-house appointment booking/repeat prescription ordering system.
Access to GP Online Services
Once you have registered and opened your account, you can select the option at the foot of the Home Page, or select Appointments from the menu, top left of screen. Follow the log-in instructions on the screen. As a registered user, If you take regular repeat medications you will also be able to re-order these on-line. Please allow the same time for these to be ready for collection; such as postal/over the counter requests - 48 hours.
Important information for patients:
NHS England will be collecting clinical data from GP Practices by electronic extraction from October/November 2013. If you object to your information being extracted from the surgery you will need to sign an opt out form.
Sharing Health Record Opt Out Form
(Site updated 18/05/2021)