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Welcome to Denmark Road Medical Centre

The practice consists of two full time GP Partners: Dr Nigel Cowley (Senior Partner) and Dr Kerstin Smith. Our GP Associates are: Dr Emily Monks, Dr Miriam Santer, Dr Mike Furze and Dr Siobhan Kirby. We also have a GP Registrar: Dr Kate Saunders.  

We aim to consult with patients for routine problems within 24 hours and you may book to see any of our Doctors at this Practice.

Named GP - All Patients at this practice are allocated a named GP (this is your registered GP). You are still able/welcome to book an appointment with any GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask at reception. 

Sharing your positive experiences - If you are happy with the treatment you have had then please spread the word ! We find that the majority of our patients are very happy with our service, please feel free to give feedback on NHS Choices.

Making a complaint - It is the aim of Denmark Road Medical Centre to give the best possible service to all our patients. We are continually striving to improve our service and we make every effort to give our best. However we are aware that things can and do go wrong resulting in a patient feeling that they have a genuine cause for complaint. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first. We would wish for the matter to be settled as quickly and amicably as possible; and be able to learn from experience. Please select the Practice Policies tab from the menu on the right for further information on making a complaint.

Practice Information Leaflet - Click here                
                                Practice Catchment Area -Click Here

  

Have your say. . . 
     Take our Friends and Family Survey. 
     We want to know what you think! 
Click Here

 


Patient Questionnaire

We value the comments we get from our patients about how we can improve the practice and would really appreciate it if you could fill in our questionnaire. Let us know what you think.
Patient Questionnaire

Please click here to see the results of the latest patient questionnaire

On-line services

*** Please note a new clinical system is in use, unfortunately those who were registered with EMIS Access will need to re-register to use the new system.

You can use our internet site for on-line appointment booking/cancelling. You will need to contact the surgery to obtain registration details. These details will allow you to open your account with SystmOnline (TPP), our in-house appointment booking system, and also make repeat prescription requests. You will need to collect the paperwork from the surgery and bring an ID with you.

Once you have registered and opened your account, you can select the option at the foot of the Home Page, or select Appointments from the menu, top left of screen. Follow the log-in instructions on the screen. As a registered user, If you take regular repeat medications you will also be able to re-order these on-line. Please allow the same time for these to be ready for collection; such as telephone/postal/over the counter requests - 48 hours.

Important information for patients:

NHS England will be collecting clinical data from GP Practices by electronic extraction from October/November 2013. If you object to your information being extracted from the surgery you will need to sign an opt out form.

Information materials:

Opt out form

FAQ's

Leaflet about the Care.data extraction

www.nhs.uk/caredata

www.hscic.gov.uk

 


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(Site updated 04/12/2017)
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